Two interactive 3-hour and 30-minute virtual workshop gives front-line service professionals the tools and tactics to make service level, inclusion & diversity, and customer centricity their superpower.

Combines ideas from 3 OTEC courses:

– Stress Management: Knowing how to manage stress can improve your health, quality of life, and well-being. This interactive workshop explores the impact of stress on our bodies, minds, and spirits, and introduces strategies to manage its effects in the workplace and in daily life.

– Self Care: Although we may realize that self-care is important for our wellbeing, many of us make excuses or find it difficult to overcome barriers to adapting personal self-care practices. Discover how self-care can positively impact our health and well-being, and practice how to set personal goals for ongoing self-care during difficult times.

– Emotional Intelligence: Success in today’s workplace requires more than technical skills. Your EQ matters too! Understanding your Emotional Intelligence – also known as EQ – can help you become more self-aware, manage your emotions and build better relationships. This introductory course on Emotional Intelligence will teach you how to harness your EQ to reduce stress, enhance communication and improve job satisfaction.

Do some light reading first, then go deep in an instructor led session!

Topics covered include prevention techniques to address:

Employees and visitors who come through our organization's doors have the right to expect a safe environment where they can be their whole selves, free from discrimination and harassment. Delivering on this expectation is a collective responsibility, but managers and supervisors play a pivotal role. Managing with Sensitivity provides thorough, practical lessons for handling sensitivity issues with care and empathy to create a safe workplace for employees and customers.

Do some light reading first, then go deep in an instructor led session!

One half-day workshop led by Indigenous facilitators and leaders – Indigenous Peoples are the original hosts of this land, and with that comes opportunities for cultural preservation, honouring cultural authenticity, encouraging reconciliation, and creating social, economic, environmental and cultural benefits for communities.